Patient Coordinator

About the job

This remote Patient Coordinator role involves directly supporting individuals and families by providing guidance and resource connection in a virtual setting. You will help people navigate social and practical challenges, ensuring they feel heard and cared for.

Key Responsibilities

• Listen to clients, understand their needs, and provide empathetic support
• Connect individuals or families to relevant resources, programs, and services
• Conduct virtual intakes, check-ins, and follow-ups with clients
• Maintain accurate notes and documentation of all client interactions
• Collaborate with healthcare team members to ensure coordinated support
• Stay current on available community programs to better serve clientele

Qualifications

• Strong communication and listening skills
• Empathy and ability to build trust quickly
• Organized and detail-oriented, with reliable follow-through
• Prior experience in customer service, caregiving, or a related field is a plus
• Comfortable working with virtual tools (video calls, online platforms)

Benefits

• Flexible remote work environment
• Comprehensive training and ongoing support
• Supportive, team-oriented culture
• Competitive hourly compensation

Location

• Based remotely with clients in Tennessee; must be able to work virtually.

Healthcare · 11-50

Vitability Health provides Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) services to nursing facilities and adult communities across the United States. Utilizing advanced digital care technologies, the company offers personalized clinical visits and health programs tailored to meet both medical and geographical needs. Their services are part of the emerging virtual care revolution in healthcare, aiming to enhance patient care between appointments. Vitability Health is headquartered in Brooklyn, New York, and was established in 2023.